Policy talk isn't sexy, but I have to lay everything out ahead of time to ensure you'll have the best possible experience and have no surprises. I love my clients and my art, but to keep my doors open and meet everyone's needs, I have to enforce my policies. Thank you for understanding.
Keeping everyone healthy
When you arrive to the salon for your appointment, please stay in your car and call or text to let me at 480.861.7766 to let me know you are here. Once everything is sanitized, and I am ready for you, I will contact you to come in. Masks are currently optional. Please leave the entourage at home, as we are limiting the number of extra people in the salon at this time.
We reserve this time just for you
If you need to cancel or reschedule your appointment, a 24-hour notice is required. Canceling or rescheduling with less than 24-hours notice, or failing to arrive to your scheduled appointment will result in a cancellation fee. Cancellation fees will need to be collected prior to booking another appointment with me. Clients who repeatedly cancel, show up late, or fail to come to their scheduled appointment, may be unable to schedule with me in the future.
Failure to arrive to appointment with no call: 100% of scheduled service amount.
Less than 3-hours notice: 100% of scheduled service amount.
Less than 24-hours but more than 3 hours notice: 50% of scheduled service amount.
Adjusting your appointment details
Should you decide to receive only part of your scheduled appointment, 24-hours notice is required. This allows me time to fill the rest of your appointment time with another guest. Failure to give notice of shortening your appointment details will result in you being responsible for paying for all of appointment that was scheduled regardless of actual services received.
Services for clients running late will be adapted to fit the remaining appointment time without adjustment to pricing. Clients arriving more than 10 minutes late may need to be rescheduled and cancellation fees will apply.
All product sales are final. No refunds or exchanges.